Privacy Policy

This Privacy Policy describes how Dions ("we," "us," or "our") collects, uses, stores, shares, and protects your personal information when you visit our website at food-dions.rest, place orders, interact with our services, or otherwise communicate with us. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue your use of our website and services immediately.

This Privacy Policy is governed by and compliant with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection statutes.

1. Who We Are

Dions is a food service business operating in the United States. We operate the website located at food-dions.rest and provide food-related products and services to our customers. For any questions or concerns related to this Privacy Policy or your personal data, you may contact us using the details provided below:

2. Information We Collect

We collect various types of information in connection with the services we provide. This information falls into several categories, described below.

2.1 Personal Identification Information

When you interact with our website or place an order, we may collect personal identification information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Payment information (processed securely through third-party payment processors; we do not store full card details)
• Date of birth (when required to verify age eligibility)
• Account credentials such as usernames and encrypted passwords
• Any other information you voluntarily provide to us via forms, surveys, or direct communication

2.2 Order and Transaction Information

When you place a food order or make a purchase through our platform, we collect information related to that transaction, including:

• Items ordered, quantities, and special instructions
• Order history and frequency
• Payment method type (e.g., credit card, debit card, digital wallet)
• Transaction amounts, dates, and confirmation numbers
• Delivery preferences and instructions

2.3 Usage and Behavioral Data

We automatically collect certain information about how you interact with our website and services. This includes:

• Pages viewed and time spent on each page
• Clickstream data and navigation paths
• Search queries entered on our website
• Features and menu items browsed
• Referring URLs (i.e., the website or link that brought you to our site)
• Exit pages
• Frequency and recency of visits

2.4 Device and Technical Information

When you access our website, our servers and tracking technologies automatically collect technical information, including:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Device identifiers
• Screen resolution and language settings
• Time zone settings
• Network and internet service provider information

2.5 Location Data

To provide accurate delivery services and show relevant menu items or promotions, we may collect location information, including:

• Precise GPS location (with your consent, through your device settings)
• Approximate location derived from your IP address
• Delivery address provided during the ordering process

2.6 Communications Data

If you contact us through email, phone, or any online form, we may retain records of those communications, including:

• Email correspondence
• Customer service inquiries and responses
• Feedback, reviews, or ratings submitted by you
• Survey responses

2.7 Cookie and Tracking Data

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior on our website. Please refer to Section 8 of this policy for detailed information on our use of cookies.

3. How We Use Your Information

We use the personal information we collect for a variety of lawful purposes related to the operation of our food service business. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process, confirm, and fulfill your food orders and purchases
• Arrange delivery or pickup of orders to your specified location
• Communicate with you about the status of your order
• Process payments and issue refunds or credits when applicable
• Manage your account and provide access to our online ordering features

3.2 Customer Support and Communications

• Respond to your questions, complaints, or support requests
• Send you important notices related to your account or orders
• Notify you of updates to our menu, hours, policies, or services
• Request feedback or reviews following your dining or delivery experience

3.3 Marketing and Promotional Communications

• Send you promotional emails, offers, discounts, and newsletters (with your consent or as permitted by law)
• Personalize your experience by recommending menu items or promotions based on your preferences and order history
• Display targeted advertising through our website or third-party advertising platforms
• Conduct loyalty programs, contests, sweepstakes, or special promotions

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.4 Analytics and Service Improvement

• Analyze usage trends and patterns to improve our website and services
• Monitor website performance and troubleshoot technical issues
• Conduct internal research and data analysis to enhance our menu offerings and customer experience
• Develop new features, products, and services

3.5 Legal and Compliance Purposes

• Comply with applicable federal, state, and local laws and regulations
• Detect and prevent fraud, unauthorized activity, and security breaches
• Enforce our Terms of Service and other agreements
• Respond to lawful requests from government authorities or law enforcement
• Protect the rights, property, and safety of Dions, our customers, and the public

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted third parties under the circumstances described below.

4.1 Service Providers and Business Partners

We engage third-party service providers who perform functions on our behalf, including but not limited to:

• Payment processors: To securely process your payments and financial transactions
• Delivery partners: To fulfill and coordinate the delivery of your orders
• Cloud hosting and IT services: To store and manage our data and website infrastructure
• Email and messaging platforms: To deliver transactional and marketing communications
• Analytics providers: Such as Google Analytics, to help us understand website usage
• Customer relationship management (CRM) tools: To manage customer accounts and interactions

These service providers are contractually obligated to protect your personal information and may only use it for the specific purposes for which it was shared with them.

4.2 Legal and Regulatory Disclosures

We may disclose your personal information to governmental authorities, law enforcement agencies, or other third parties if we are required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request
• Protect and defend our legal rights or property
• Investigate, prevent, or take action regarding suspected illegal activity or fraud
• Protect the personal safety of users of our services or the public

4.3 Business Transfers

In the event that Dions undergoes a merger, acquisition, sale of assets, reorganization, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website prior to any such transfer and any changes to this Privacy Policy that may result from it.

4.4 With Your Consent

In cases not described above, we will share your personal information with third parties only with your explicit consent.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Security Measures

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for data transmitted between your browser and our website
• Encryption of sensitive personal and financial data at rest
• Firewalls and intrusion detection systems
• Secure server environments with restricted access controls
• Regular vulnerability assessments and security audits

5.2 Administrative and Organizational Measures

• Access to personal data is limited to employees and contractors who need it to perform their job functions
• Staff training on data protection and privacy best practices
• Confidentiality agreements with employees and third-party service providers
• Incident response procedures in case of a data breach

Despite our best efforts, no method of data transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and the appropriate authorities as required by law.

6. Your Privacy Rights

Depending on your state of residence, you may have specific legal rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

6.2 General Privacy Rights (All Users)

Regardless of your state of residence, we extend the following rights to all users of our services:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal data.
• Deletion: You may request that we delete your personal information, subject to legal requirements that may require us to retain certain data.
• Objection: You may object to the processing of your personal information for direct marketing purposes.
• Withdrawal of Consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the information below. We will respond to your verifiable request within the timeframes required by applicable law (generally within 45 days for CCPA requests, with the possibility of a 45-day extension when reasonably necessary).

• Email: [email protected]
• Website: food-dions.rest

We may need to verify your identity before processing your request to ensure the security of your personal information. This may involve asking you to confirm identifying details associated with your account.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to provide our services, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The specific retention periods depend on the type of data involved:

When personal information is no longer necessary, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

8. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze website performance, and serve relevant content and advertisements.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These cookies enable core functionalities such as security, shopping cart management, and user authentication.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are most visited and how users navigate the site. We use this data to improve our website's performance and user experience.
• Functionality Cookies: These cookies allow our website to remember choices you have made (such as your preferred language or location) and provide a more personalized experience.
• Marketing and Advertising Cookies: These cookies track your browsing activity to deliver targeted advertisements and measure the effectiveness of our marketing campaigns.

8.2 Managing Your Cookie Preferences

You have the right to accept or decline non-essential cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of certain features of our website.

You can manage your cookie preferences through your browser settings or by using the cookie consent management tool available on our website. For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy available on our website.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18.

If you are a parent or legal guardian and you believe that your minor child has provided personal information to us without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not direct our services toward children. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete that information as quickly as possible.

10. International Data Transfers

Dions operates primarily within the United States, and the personal information we collect is generally stored and processed on servers located within the United States. However, some of our third-party service providers may operate in or transfer data to other countries, including countries outside of the United States.

When we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law. These safeguards may include:

• Standard contractual clauses approved by applicable regulatory authorities
• Data processing agreements with our service providers that require them to maintain equivalent levels of data protection
• Transfers to countries recognized as providing an adequate level of data protection

By using our services, you acknowledge and consent to the potential transfer of your personal information to countries outside your country of residence, including the United States, where data protection laws may differ from those in your jurisdiction.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Dions. This Privacy Policy does not apply to any third-party websites or services. We strongly encourage you to review the privacy policies of any third-party sites you visit, as we have no control over and assume no responsibility for their content, privacy practices, or policies.

The inclusion of any link on our website does not imply our endorsement of the linked website or its privacy practices.

12. Marketing Communications and Opt-Out

With your consent, or as otherwise permitted by applicable law, we may send you marketing and promotional communications about our food services, special offers, new menu items, events, and other relevant information.

12.1 Email Marketing

If you have subscribed to our email newsletter or marketing communications, you may opt out at any time by:

• Clicking the "Unsubscribe" link found at the bottom of any marketing email we send you
• Contacting us directly at [email protected] and requesting to be removed from our marketing list

12.2 SMS and Text Message Marketing

If you have opted in to receive text messages from us, you may opt out at any time by replying "STOP" to any text message we send, or by contacting us at the email address above.

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders, account activity, or important service updates.

13. FTC Compliance and Consumer Protection

We are committed to complying with the Federal Trade Commission Act (FTC Act) and all applicable FTC regulations and guidelines. The FTC Act prohibits unfair or deceptive acts or practices in commerce, and we pledge to:

• Be transparent and honest about our data collection and privacy practices
• Provide clear and conspicuous disclosure of our privacy practices
• Honor the representations we make in this Privacy Policy
• Implement reasonable security measures to protect consumer data
• Provide consumers with meaningful choices regarding the use of their personal information

14. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and we do not currently respond to DNT browser signals in a standardized way. We will continue to monitor developments in DNT technology and may update our practices accordingly.

15. How to File a Complaint

If you believe that we have violated your privacy rights or failed to comply with applicable data protection laws, we encourage you to first contact us directly so that we may address your concerns:

If you are not satisfied with our response, or if you believe we are processing your personal information in a manner inconsistent with the law, you may file a complaint with the appropriate regulatory authority:

15.1 Federal Trade Commission (FTC)

The FTC handles complaints about deceptive or unfair business practices, including privacy violations. You may submit a complaint through:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 California Residents — California Privacy Protection Agency (CPPA)

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd., Sacramento, CA 95834

15.3 State Attorney General Offices

You may also file a complaint with your state's Attorney General office regarding violations of state consumer protection or privacy laws. Contact information for state Attorney General offices can typically be found through your state government's official website.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or privacy standards. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post a prominent notice on our website informing you of the changes
• Send you an email notification if we have your contact information on file (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any modifications to this Privacy Policy will constitute your acknowledgment of the changes and your acceptance of the updated terms.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to contact us. We are dedicated to addressing your privacy inquiries promptly and thoroughly.

We aim to respond to all privacy-related inquiries within 30 business days. For requests made under the CCPA/CPRA, we will respond within 45 days, with the possibility of a 45-day extension when reasonably necessary, and we will notify you of any such extension.

This Privacy Policy was last reviewed and updated on May 6, 2026. All previous versions of this Privacy Policy are superseded by this current version.